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    CASE STUDIES

    I am writing to recommend the commercial and healthcare real estate consultant services of SolvingX LLC. Lillibridge, a subsidiary of Ventas hired SolvingX to review $38 million in capital equipment and variable construction project work across our 246 U.S. medical offices. SolvingX was given 38 data files and supporting project information to review and normalize.

    The various files were consolidated and moved into an online PowerBI data visualization tool. The tool visually showed where each HVAC asset was located per real estate property. In addition, requests for proposals were created and led to the creation of new hard services master services agreements in: Project Management, HVAC, and Roofing.

    The collaboration between SolvingX and Lillibridge senior executive and account engineering team assisted in the development of a capital master plan.

    It was our pleasure to work with them and will rehire them based on future project needs.

    David Doxsey
    Lillibridge Healthcare Services, Inc.
    SVP, Building & Engineering

    I am pleased to offer my highest recommendation for the consulting services of SolvingX LLC. Pediatric Associates, the second-largest children’s clinic network in the United States, partnered with SolvingX to lead our Integrated Facilities Management (IFM) enterprise, overseeing $60 million in financials across our 279 clinics spread across seven U.S. states.

    SolvingX brought pivotal expertise in identifying and capitalizing on various financial, operational, and technological opportunities. They introduced robust tools to enhance our capabilities and developed our staff’s competencies, enabling us to implement change management solutions effectively. Their comprehensive approach went beyond the facilities department, driving collaboration and strategic alignment across multiple vital departments, including Accounting, Finance, Infectious Disease and Quality Management, Information Technology, Legal, and Risk Management.

    Key achievements during this engagement included:

    • Financial Reengineering: SolvingX led and collaborated with our Accounting and Finance teams to restructure capital and operational expenditures, ultimately reducing our fiscal year budget to approximately $11 million.
      • They developed a new enterprise financial model, enabling us to identify and prioritize essential clinics for investment based on various critical metrics such as capital, census, insurance, and operational allocation.
    • Staff Development: We implemented an internal Integrated Facilities Management (IFM) program to ensure our operations’ long-term sustainability.
      • New Program Implementation: SolvingX was instrumental in launching new initiatives, including the introduction of CMMS, a Vendor Master Program, and the establishment of KPIs and SLAs, which have significantly enhanced our operational effectiveness.
    • Technology Implementation:
      • SpendCube: SolvingX introduced this technology, providing critical transparency into our financial operations by blending capital and operational expenses, identifying opportunities for localized vendor contracting, and rationalizing the number of similar service providers.
      • Utilization of Emerging Technologies: They also leveraged new technologies such as CMMS, real estate/lease administration, janitorial and security system

    Jorge Moreno
    Pediatric Associates
    VP, Enterprise Facility Service Operations

    I’m pleased to provide my strongest support and recommendation for the services of SolvingX LLC. In my prior role at a different organization, we engaged the team to fully revamp our facilities management function from a broken relationship with a poor performing vendor and to bring the function in house and support over 300 locations nationwide.

    The SolvingX team did an incredible job digging through highly disparate data sources, inconsistent organization structures, and frustrated stakeholders to very quickly put order to the function. Their work not only turned around what was a failing function but managed to save the organization over $11 million annually in true, measurable savings.

    SolvingX is a responsive, engaged, highly knowledgeable, and highly accountable organization throughout. They can bring value very quickly to any organization in need. I look forward to working with them again in the future.

    Andrew Thompson
    Zarminali Health, Inc.
    Chief Operating Officer

    PUBLICATIONS

    ABOUT US

    Who is SolvingX?

    We are an advisory firm dedicated to helping clients overcome complex challenges in real estate, supply chain, and technology, delivering measurable value and operational excellence.

    We specialize in understanding your people, processes, and technologies to optimize capital management and operational efficiency. Our consulting services cater to a wide range of industries, including commercial, construction, financial institutions, government, healthcare, manufacturing, private equity, and retail.

    With expertise spanning capital projects, construction, facility management, IT, marketing, and supply chain operations, we focus on driving significant realized cost savings and improving Earnings Before Interest, Taxes, Depreciation, And Amortization (EBITIDA) through strategic operational improvements.

    Vision

    To provide world-class vertically integrated market disruption solutions through data standardization, optimization, contract negotiations, technology platforms, and a trusted supplier network.

    Mission

    As a premier consultancy firm, our mission is to empower organizations with innovative solutions, strategic insights, and unparalleled expertise. Guided by integrity, excellence, and client-centricity, we strive to catalyze growth, foster sustainable success, and drive positive impact in an ever-evolving global landscape.

    Values

    • Collaboration
    • Diversity
    • Environmental, Social, and Governance (ESG)
    • Ethics
    • Innovation
    • RISK mitigation
    • Strong network
    • Vertical Integration

    SERVICES

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    Our Team

    Provides decades of global real estate professional expertise, resulting in faster, intelligent, repeatable, and transformative vertically integrated EBITIDA savings.

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    Technical Expertise

    • Asset/Equipment Management
    • Capital and Operational Cost Drivers/Savings
    • Computerized Maintenance Management System (CMMS)
    • Commercial Real Estate (CRE)
    • Data Analysis/Standardization
    • Distribution
    • Facilities Management
    • HRIS Platforms
    • Leading/Managing Request for Proposals (RFPs)
    • Lease Administration
    • Organization Master Budgeting and Planning
    • SaaS Platform Systems
    • Vendor RISK Management Program
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    Service Areas

    • Benchmarking (EcoSystem platform solution)
    • Biomedical & Clinical Engineering/Clinical Technology Services (CTS)
    • Construction/Program Management
    • Energy Management
    • Environmental, Social, and Governance (ESG)
    • Group Purchasing Organization (GPO)
    • Human Resources (HR)
    • Information Technology (IT)
    • Integrated Facilities Management (IFM)
    • Marketing
    • Purchased Services
    • Requests for Proposal (RFP)/Tendering
    • Strategic Sourcing
    • Supply Chain Operations

    APPROACH

    Understanding Current State

    We begin by understanding your company’s commercial real estate (CRE) pain points per line of business within your organization:

    • Benchmarking
      • Biomedical & Clinical Engineering/Clinical Technology Services (CTS)
      • Capital Program Management
      • Construction
      • Architectural firm selection
      • Build materials (FF&E, MEP)
      • Environmental, Social, and Governance (ESG)
      • General contractor selection
      • Requests for Proposals (RFP)
    • Biomedical/Clinical Technology Services (CTS)
    • Capital Program Management
    • Construction
      • Architectural firm selection
      • Build materials (FF&E, MEP)
      • Environmental, Social, and Governance (ESG)
      • General contractor selection
      • Requests for Proposals (RFP)
    • Environmental, Social, and Governance (ESG)
      • Reporting
      • Sustainability
      • Utility Procurement
    • Facilities Maintenance
      • Building Automation/Management Systems
        (BAS, BMS)
      • Cleaning/Janitorial/Environmental Services (EVS)
      • Computerized Maintenance Management System (CMMS)
      • Sustainability
      • Elevators
      • Facility Master Planning
      • Fire/Life Safety
      • Gearing Ratios
      • Generators
      • Grounds (landscape/snow)
      • Integrated Facilities Management (IFM)
      • Maintenance, Repair, Operations (MRO)
      • Securities (manned guards + technology)
      • Water Treatment
    • Finance and Accounting
    • Group Purchasing Organizations (GPO)
      • Maximize the utilization
    • Human Resources (HR)
    • Information technology (IT)
    • Marketing
    • Medical
    • Project Management
    • Real Estate
      • Lease Administration
      • PropTechnology
      • Transition Planning
    • Supply Chain/Purchased Services
      • Creating a Sourcing Strategy
      • Data visualization
      • Decentralized > Centralized
      • GroupBid (Goods/Services)
      • Process Mapping
      • Requests for Proposal (RFP)
      • Standardization
      • Vendor Optimization
      • Vendor Rationalization
      • Vertically Integrated Solution
    • Technology
      • Computerized Maintenance Management System (CMMS)
      • Digital Augmented Reality
      • Property Technology
    • Vendor Management
      • Asset/Equipment Management
      • eLearning and eManagement
      • eProcurement
      • eSourcing
      • HRIS
      • Landscape/snow removal
      • Risk Management
      • Supplier/Vendor Contract Management
      • Vendor SPEND Management

    Understanding Future State

    Where are your organization’s growth and financial needs?

    Executive Sponsorship and Areas In-Scope

    Stakeholder identification.

    Collaboration

    SolvingX begins by engaging with key stakeholders across each in-scope contracted area to drive value creation. This collaborative approach allows us to understand their roles, responsibilities, processes, organizational alignment, and opportunities, enabling us to map the path to future success strategically.

    Data Collection and Analysis

    Leveraging our advanced SpendWise technology, we deliver actionable insights into your accounts payable, real estate expenditures, and other spending categories. We identify key spending trends through comprehensive data visualization and uncover opportunities for gap analysis and optimization.

    1. Organizational Structure
    2. Real Estate Portfolio
    3. Group Purchasing Organization (GPO)
    4. Financials – analyze and cleanse 24-months Accounts Payable and P-Card.
    5. Vendor Master Agreements – review contract terms/conditions, pricing, etc.
    6. Asset Management – equipment types, conditions, etc.
    7. Computerized Maintenance Management (CMMS) – analyze work order details.
    8. Other data upon assessment

    Client Deliverables

    Benchmarking is crucial in many of our services, including Strategic Sourcing, contract negotiations, and Governance Services. A Comprehensive Corporate Real Estate (CRE) Strategic Plan encompasses these strategies and more such as:

    1. Documenting operating standards and governance processes
    2. Enhancing alignment with corporate goals and objectives
    3. Ensuring continuous improvement in asset management
    4. Establishing a uniform model for service delivery on a global scale
    5. Lowering the overall cost of ownership and operations
    6. Our team collaborates with your team to develop strategic plans that effectively convey key messages to senior management and are readily actionable for the CRE team.
    7. Stimulating innovation in service delivery

    Strategic Master Plan

      1. Background information on the CRE function group
      2. Business cases for potential investments
      3. Financial management and reporting
      4. Innovations and best practices
      5. Objectives and goals
      6. Operations details (including processes, standards, policies, and procedures)
      7. Organizational structure
      8. Overview of the portfolio and high-level strategy
      9. Plan for staffing development (including skill sets, headcounts, recruiting, retention, compensation model, training, and utilization of resources from other departments)
      10. Roadmap for improvements
      11. Roadmap for future initiatives
      12. Sourcing plan (out-tasking and outsourcing)
      13. SWOT analysis (Strengths, Weaknesses, Opportunities, and Threats)

    Senior executives are increasingly facing higher demands and more significant pressures. SolvingX addresses these challenges by strategically guiding your organization’s design and development to drive sustainable growth and operational excellence.

    Staff and Resource Optimization:
    1. How can we inspire employees and providers to enhance performance and develop their skills over time?
    2. How many people are necessary given our activity volume?
    3. How should our workforce be organized and managed?
    4. Motivating Employees and Providers
    5. Organizational Structure and Management
    6. Required Skill Levels
    7. What skill levels are essential for accomplishing the work?
     
    Outcomes you can expect:
    • Communication and Training Materials
    • Comprehensive Roles/Descriptions, Responsibilities, Qualifications, Experience, and more…
     
    Competencies
    • Critical Change Management and Risk Mitigation Plans
    • Mapping of Internal Staff, Activities, and Comparative Staffing Benchmarks
    • Ongoing Competency Development Programs
    • Plans for Staff Redeployment and Recruitment
    • Proposals for Alternative Organizational Structures
    • Roadmap for Future Initiatives
    • Staffing Levels and Budgets derived from Organizational Modeling and Benchmarking

    Sourcing strategies exhibit variability based on client-specific factors, but generally, we observe firms commencing from one of the three perspectives outlined below:

    1. First Generation: “Centralization/Standardization
      • Forward-thinking clients who recognize the need for transformation understand the importance of a strategic, comprehensive roadmap to shift from a decentralized to a centralized operational model. At SolvingX, we offer expert guidance to drive this transformation, emphasizing centralization, standardization, and the optimization of internal roles and responsibilities, all while ensuring cost efficiency and sustainable growth.
    2. Second Generation: “Refinement of Operational Excellence
      • Organizations that have successfully implemented ‘First Generation’ initiatives are now focusing on the next phase: refining and enhancing the accuracy of their internal and external OpEx and CapEx financials while strengthening their vertically integrated network of trusted suppliers.
    3. Third Generation: “Continuation of Best-In-Class
      • Companies that have successfully outsourced business line operations over the years and with multiple industry leaders and advisory firms.
      • Ongoing refinement to achieve “World Class” internal/external excellence in all service areas.
    SolvingX assists executives in discovering and solving these “X” factors.
     

    Strategic Development and Execution of a Comprehensive Master Plan

    • Stakeholder Management: Proactively identify and engage key stakeholders, including third-party service providers, ensuring seamless collaboration and alignment across all levels of operation.
    • Financial Oversight: Establish and enforce stringent approval thresholds and financial controls, safeguarding operational efficiency and fiscal responsibility.
    • Operational Excellence: Drive flawless execution of processes across diverse operational tiers—local, regional, and centers of excellence—ensuring consistent performance and scalability.
    • Governance and Sustainability: Implement robust governance frameworks that maintain uninterrupted operations, while strategically transitioning to a sustainable and steady operational state.
    • Role Clarity and Accountability (RACI Framework): Define clear roles and responsibilities across all teams, optimizing both internal and external engagements to ensure alignment and efficiency.
      • R – Responsible: Individuals or teams tasked with execution, ensuring accountability at the operational level.
      • A – Accountable: The person who owns the task, ensures its completion, and makes final decisions. Only one accountable individual per task.
      • C – Consulted: Key stakeholders providing necessary expertise and advice during task execution.
      • I – Informed: Individuals who need to be kept updated on task progress, ensuring transparency and communication.
    • Continuous Improvement: Leverage industry-leading templates and best practice knowledge-sharing methodologies to drive continuous operational improvements, ensuring adaptability and efficiency in a dynamic marketplace.
     
    Vendor/Supplier Contract and Performance Management

    At SolvingX, we focus on leveraging a robust and trusted global, regional, or local network of suppliers to drive exceptional value and performance for our clients.

    Our Approach to Achieving Success:

    1. Assess the Current Landscape – We begin by thoroughly understanding the existing vendor relationships and identifying key challenges and opportunities for improvement.
    2. Financial Analysis – We analyze financials to uncover cost-saving opportunities and assess overall financial performance.
    3. Facilitate Client-Provider Collaboration – As an intermediary, we ensure effective communication and alignment between clients and suppliers.
    4. Define Contract Priorities – We work with stakeholders to define “must-haves” and “nice-to-haves” for each contract area, setting clear expectations.
    5. Financial Impact Modeling – We build financial models to evaluate the impact of potential changes and guide decision-making.
    6. Strategic Negotiations – We develop negotiation strategies that align with business objectives and create value for clients and suppliers.
    7. Document Agreed Terms – We ensure that all negotiated terms are documented in master service agreements, setting the foundation for successful long-term partnerships.
    8. Performance Standards and KPIs – We help establish and facilitate Key Performance Indicators (KPIs), staffing levels, change order procedures, and other essential contract terms.
    9. Governance and Controls – We implement robust governance and control mechanisms to oversee and ensure compliance with master service agreements moving forward.

    TESTIMONIALS

    $pendWise & FacilX

    Transform Your Integrated Facilities Management (IFM) with SolvingX’s Revolutionary EcoSystem

    Say goodbye to fragmented operations, costly inefficiencies, and outdated systems. SolvingX delivers a game-changing, AI-powered platform that unifies every aspect of integrated facilities management—saving you time, money, and stress. Our innovative ecosystem integrates financial oversight, real estate management, work order coordination, and real-time asset monitoring into one seamless solution, designed for businesses of any size or industry.

     

    Why SolvingX?

    • Streamlined Operations: Our $pendWise module optimizes budgets, while FacilX simplifies work order management, reducing downtime by up to 30%.
    • Smarter Insights: Leverage predictive and prescriptive analytics, powered by our ami technology, to anticipate issues and make data-driven decisions.
    • Future-Proof Technology: Harness AR and Digital Twin innovations to enhance construction partnerships and boost facility efficiency.
    • Unmatched Flexibility: A robust CMMS platform complimented with a strong network of hard and soft vendor services ensures your unique needs are met, from hard and soft services to complex capital projects.

    Trusted by industry leaders, SolvingX drives measurable results—our clients report 20% cost savings and 40% faster project delivery. Whether you’re a facility manager, CFO, or operations director, our platform empowers you to achieve operational excellence and stay ahead in a competitive world.

     

    Ready to Redefine Your IFM?

    Discover how SolvingX can transform your business. Schedule a free demo today and see the future of facilities management in action.

    CASE STUDIES

    I am writing to recommend the commercial and healthcare real estate consultant services of SolvingX LLC. Lillibridge, a subsidiary of Ventas hired SolvingX to review $38 million in capital equipment and variable construction project work across our 246 U.S. medical offices. SolvingX was given 38 data files and supporting project information to review and normalize.

    The various files were consolidated and moved into an online PowerBI data visualization tool. The tool visually showed where each HVAC asset was located per real estate property. In addition, requests for proposals were created and led to the creation of new hard services master services agreements in: Project Management, HVAC, and Roofing.

    The collaboration between SolvingX and Lillibridge senior executive and account engineering team assisted in the development of a capital master plan.

    It was our pleasure to work with them and will rehire them based on future project needs.

    David Doxsey
    Lillibridge Healthcare Services, Inc.
    SVP, Building & Engineering

    I am pleased to offer my highest recommendation for the consulting services of SolvingX LLC. Pediatric Associates, the second-largest children’s clinic network in the United States, partnered with SolvingX to lead our Integrated Facilities Management (IFM) enterprise, overseeing $60 million in financials across our 279 clinics spread across seven U.S. states.

    SolvingX brought pivotal expertise in identifying and capitalizing on various financial, operational, and technological opportunities. They introduced robust tools to enhance our capabilities and developed our staff’s competencies, enabling us to implement change management solutions effectively. Their comprehensive approach went beyond the facilities department, driving collaboration and strategic alignment across multiple vital departments, including Accounting, Finance, Infectious Disease and Quality Management, Information Technology, Legal, and Risk Management.

    Key achievements during this engagement included:

    • Financial Reengineering: SolvingX led and collaborated with our Accounting and Finance teams to restructure capital and operational expenditures, ultimately reducing our fiscal year budget to approximately $11 million.
      • They developed a new enterprise financial model, enabling us to identify and prioritize essential clinics for investment based on various critical metrics such as capital, census, insurance, and operational allocation.
    • Staff Development: We implemented an internal Integrated Facilities Management (IFM) program to ensure our operations’ long-term sustainability.
      • New Program Implementation: SolvingX was instrumental in launching new initiatives, including the introduction of CMMS, a Vendor Master Program, and the establishment of KPIs and SLAs, which have significantly enhanced our operational effectiveness.
    • Technology Implementation:
      • SpendCube: SolvingX introduced this technology, providing critical transparency into our financial operations by blending capital and operational expenses, identifying opportunities for localized vendor contracting, and rationalizing the number of similar service providers.
      • Utilization of Emerging Technologies: They also leveraged new technologies such as CMMS, real estate/lease administration, janitorial and security system

    Jorge Moreno
    Pediatric Associates
    VP, Enterprise Facility Service Operations

    I’m pleased to provide my strongest support and recommendation for the services of SolvingX LLC. In my prior role at a different organization, we engaged the team to fully revamp our facilities management function from a broken relationship with a poor performing vendor and to bring the function in house and support over 300 locations nationwide.

    The SolvingX team did an incredible job digging through highly disparate data sources, inconsistent organization structures, and frustrated stakeholders to very quickly put order to the function. Their work not only turned around what was a failing function but managed to save the organization over $11 million annually in true, measurable savings.

    SolvingX is a responsive, engaged, highly knowledgeable, and highly accountable organization throughout. They can bring value very quickly to any organization in need. I look forward to working with them again in the future.

    Andrew Thompson
    Zarminali Health, Inc.
    Chief Operating Officer

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    Location:

    Lancaster, South Carolina

    Phone:

    (704) 490-5398

    Hours:

    Monday to Friday
    8am to 5pm EST